Call-handling services for every business

DotcomTelecom’s numbers are combined with your choice of call-handling service. Services start with dmConnect: Cost-effective worldwide call forwarding, by PSTN and VoIP, which is great for basic call-forwarding. dmVoice: Call-forwarding to UK & international numbers. Voicemail, and ‘find-me’ call-hunting facilities and dmFax: Revive faxes as email attachments are custom-designed for voicemail and fax messaging. dmSwitchboard: A fully featured virtual switchboard performs all the functions of an advanced fully-customisable switchboard. And at the very top end, for enterprise-level call handling, we offer an extremely flexible XML-scriptable service: XScript: A fully-scriptable XML-controlled number, designed for enterprise-level call-handling.

All services come with a choice of price plans, and which is most cost-effective will depend on the volume of calls you receive. Our Base: price plan for light call volumes plan is designed for light use, and is suitable for many day-to-day applications, whereas Pro: price plan for moderate call volumes and Enterprise: price plan for high call volumes are tailored for moderately busy lines and high-volume hotlines respectively.

Service	Description & features
dmConnect	cost-effective worldwide call forwarding, by PSTN: Public Switched Telephone Network – the network of the world’s public circuit-switched telephone networks, offering connections to mobile numbers, national numbers and geographic numbers (landlines) and VoIP: Voice over Internet Protocol – a protocol optimized for the transmission of speech over the Internet, and used in cheaper alternatives to traditional PSTN telephony
dmVoice	dmVoice: Call-forwarding to UK & international numbers. Voicemail, and ‘find-me’ call-hunting facilities worldwide call-forwarding, with voicemail & call-hunting
dmFax	dmFaxdmFax: Receive faxes as email attachments
dmSwitchboard	dmSwitchboard fully-featured virtual switchboard with online controls
XScript	XScript: A fully-scriptable XML-controlled number, designed for enterprise-level call-handling

Finally, all services can be combined with one or more plug-and-play add-ons, allowing you to achieve ‘true pro’ call-handling to rival big businesses. Add-ons include dmAnswers A PA-like human answering service, our PA-like human answering service, and ProVoiceOver Have your switchboard scripts recorded by a professional voiceover artist, which ensures recorded messages are clear and create the right impression.

Choose your number, your service, and then your price plan

When you pick a number it is added to your order with a basic call-handling service and price plan. There is nothing to configure, and if you buy the number it will be ready as soon as it’s been paid for.

If you think your business would benefit from the more advanced call-handling possible with our more advanced services, upgrade to dmVoice: Call-forwarding to UK & international numbers. Voicemail, and ‘find-me’ call-hunting facilities or dmSwitchboard: A fully featured virtual switchboard. To get a number capable of receiving faxes (and forwarding them as email attachments) choose dmFax: Recive faxes as email attachments.

dmConnect: Cost-effective worldwide call forwarding, by PSTN and VoIP: our simplest service

Icon	Key
	Voicemail Let callers leave voicemails.  Pick up messages from any phone.  Customise your greeting.
	Voicemail by email / Fax by email Receive voicemail by email (as MP3 sound files) or fax by email (as picture attachment)
	SMS notification Receive text alerts when someone leaves you a message or sends you a fax
	Team divert Divert calls to up to nine different numbers
	Tone-driven divert Enable your callers to press different numbers to speak to different departments
	Recorded information Set up recorded messages to deal with frequent customer enquiries
	Set-up wizard Get started quickly with an online, step-by-step ‘wizard’
	Web controls Control how your number works via any web browser and watch calls in real time
	Web CTI Allow XScriptXScript: A fully-scriptable XML-controlled number, designed for enterprise-level call-handling to interact with your comupters over the Internet in real-time during calls
	XScriptXScript: A fully-scriptable XML-controlled number, designed for enterprise-level call-handling Gain expert-level control over your telephony with this XML-scripting language